Refund policy
15) EXCHANGE / RETURN POLICY
15.1 Legal right of withdrawal
Right to retract:
As a consumer, you have the right to withdraw from the contract within 14 days without invoke motive. The withdrawal period expires after 14 days from the date on which you or a third party that the carrier you have designated takes physical possession of the products or, in the case of several products forming part of the same order but delivered separately, after 14 days at count from the date on which you or a third party other than the carrier designated by you take physical possession of the last product ordered. To exercise your right of withdrawal, please inform BYTOODAY of your decision by means of a declaration unequivocally written (including by e-mail or post). In order to comply with the withdrawal period, you just need to inform us of your decision to exercise your right of withdrawal before the expiry of this withdrawal period.
Effects of withdrawal: If you decide to withdraw from the contract, we will reimburse you for all amounts paid, including the costs of delivery to the place of initial delivery, soon as possible and, in any case, within 14 days from the day that we are informed of your decision to withdraw from this contract with a return process made in good conditions. Items must be returned soon as possible and in new condition or lightly opened within 30 days. Once the return has been received in good conditions, we will refund the order. The refund method will be the same as the payment method you used during the initial transaction. In any case, this reimbursement will not involve any costs at your expense except any cost of return.
15.2 Common provisions
You will not have the right to withdraw from the contract if it relates to the delivery of one of the following products :
- Blind Box
- CD / DVD without their original packaging.
- Gift Card.
- Goods which have been unsealed by the consumer after delivery and which cannot be returned for reasons of hygiene or health protection.
Your right of withdrawal from the contract will apply only to products which are returned within same conditions that you received them. We don't accept return and no refund will be given if the product has been used, if it is not in the same conditions than at the time of delivery, if it has been damaged or if the period of 30 days has expired. You are therefore requested to take good care of the product(s) in your possession. Please return the products at your expense using or including their original packaging, instructions and any other documents, if any, accompanying such products within 30 days of receipt of the entire order. In the event of withdrawal from the contract, the corresponding products must be returned in one of the ways following :
- Returns to a drop-off point / post office / return adress given to you by the customer service when the return request has been done.
If you have purchased products as a guest, you can request a return to a drop-off point or at a post office using our return adress. After verifying the data regarding your order, you will receive an email with an adress to stick on the package which you want to drop off your package at the drop-off point or at the post office agreed. You will then bear the return costs. After examining the returned product, we will let you know whether or not you are entitled to the reimbursement of sums paid. Delivery costs will be refunded if the right of withdrawal is exercised during the legal period and if all the products in question are returned.
Reimbursement will be carried out as soon as possible and, in any case, within 14 days from the date to which you inform us of your decision to withdraw from the contract. Regardless of what above, we may withhold the refund until we have received the returned products or that you have provided us with proof of their return, whichever is the earliest. The refund method will always be the same as the payment method for your purchases.
The risks and costs associated with returning the products will be at your expense, as indicated above. For any questions, please contact us by completing the form provided for this purpose or by email at : customer-service@bytooday.com.
Please note that, following the delivery of your order, in case of exercise of your legal right or contract of withdrawal and if you are the one who organizes the transport of the returned products, we will not be able to assume the risk associated with the return when it results from causes not attributable to BYTOODAY. You are also reminded that you are responsible for the content of returned packages.
In the event of an error in the contents of the returned package, no attributable to BYTOODAY, if it is possible to arrange a return of the package to you, we will do our best to resolve the problem with you but we advice you to ask to the transporter or the post office if they can fix the error.
In any case, nothing in this clause will prejudice your rights recognized by law.
15.3 defective products
If you believe that the product does not conform to the contract at the time of delivery within 30 days of receipt of the order, you must contact us immediately by mail, informing us of the characteristics of the product in question and the nature of defect, we will then tell you what to do. We examine the returned product in detail and notify you by email, in a reasonable time, whether the product can be exchanged or whether you are entitled to a refund (if applicable).
We refund or exchange the product soon as possible and, in all cases, within 14 days of the date on which we will have confirmed to you by mail that you are entitled to a refund or exchange of the product in question. If a defect or damage is found, the returned products are subject to a full refund, including delivery costs, however, the costs incurred for the return are your responsibility. The mode of refund will always be the same as the payment method for your purchases. All the rights you enjoy under the regulations in force are preserved in all case. Also, we inform you that we will not bear any cost of return.
